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Charges

Malta Mainland  FREE Delivery (orders over €20.00) or Store Pickup packaging2
Gozo  By post (fee applies)
Malta 

 Orders under €20.00 (€5.00 charge-Low cost Order)  or Free Store Pickup

Europe  By air post registered mail 
Europe  Shipping Fees at checkout

 

100% Discretion Assured!

ALL ORDERS are shipped in plain discreet packaging! Payments on your card/bank statement are displayed as Arbiv Marketing.

 

 

Deliveries Malta

What is the charge for delivery?

Orders over €20.00 are delivered free anywhere in mainland Malta. Orders under €20.00 have a €5.00 low cost fee.

When will my order be delivered?

Orders done through our website before 08:00am are usually delivered on the same working day. Orders done through Facebook page, WhatsApp, SMS, Email or through any other medium might be delivered the next day.

What is your delivery schedule?

Deliveries are done between Monday – Friday during the day. Some deliveries are done on Saturday mornings.

I am not usually home, can you still deliver my order?

Yes, we can deliver to any address.  Please make sure that when placing your order you change the delivery address.  Since we deliver the orders directly we can meet at any other convenient meeting place. 

Will you ring my door bell or show up at my working place before delivery?

The privacy of our clients is our first priority. We always call before doing the delivery and if we do not manage to get hold of our clients by phone we postpone the delivery.

Yes, we can deliver to any address. When placing an order you can choose an alternative address for delivery then your home address like your place of work. Moreover, for deliveries on Malta we can meet at any convenient meeting place since we deliver the orders directly and we always call before to advise and confirm the delivery.

Deliveries Gozo

I live in Gozo, how can I get my order?

Orders are sent to Gozo by registered post. We can meet anywhere in Malta.

What is the charge to send my my order by post.

Charges at checkout may apply depending on shipping method. 

How long does it take to receive my order?

All orders received and paid for before 08:00am on a working day will be sent out that same day and normally received in Gozo by the next working day depending on postal service.

Can we meet in Malta?

Yes we can meet at any convenient meeting place in Malta since we delivery the orders directly. 

Pickup from store

Can I pick up my order from your store?

Yes you can pick up your order from our store in Birkirkara. Pickups are only done by appointment. We will call you to fix an appointment.

Deliveries EU & International

How will I receive my order?

Orders are dispatched by registered (Signed For) post.

What is the charge to send my order by post?

Shipping to EU or International countries  a low cost rate applies that will be shown upon checkout, before order confirmation.

Are the above charges fixed?

Some very heavy orders might incur an additional charge. You will always be advised to approve such charges before the order is shipped.

How long does it take to receive my order?

All orders received and paid for before 08:00am on a working day will be sent out that same day and normally received 3 to 15 days. We cannot be held responsible for any delays caused by the postal service.

Can you ship by courier?

Yes we can upon request. Cost for courier will be incurred by the client.

Will I pay custom duties?

Orders from EU countries are not subject to customs duties. Applicable VAT is also included in the price. Orders from outside EU are subject to their country custom duties regulations.

  

Store / Office :
By Appointment Only
F. Busuttil Street,
Birkirkara,
Malta.

 

Arbiv Marketing
Postal Address:
PO Box 26, St Julians,
STJ1000,
Malta.

   Tel +356 99432019  
   
   



    

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